I may heart IKEA

Can it be, or am I just overly optimistic? For a start, they called me Ms. and they wish to 'bring resolve' to my refund issue! Who cares about the punctuation and capitalisation. There's an incipient celebration at hand- I feel it in my water.

Hi Ms [Ion]
your e-mail has been passed to customer services to now bring resolve to this issue. What we are looking for from you is more details ie. address phone nos etc. If you could contact myself [FL] on xxx xxxx or if you wish we can discuss through e-mail, i am looking for credit card details so that this refund can now be processed.
with kind regards,
[FL]